How quickly will my questions be answered?
We promise to respond to you within 1-5 hours. However, there may be delays if we are receiving a high volume of inquiries. You can also contact us by email at etherealsshine@gmail.com .
Will my order arrive in one package?
Depending on the size of your order, you may receive your orders in separate packages. Each package will include its own tracking number.
I received a damaged item, what should I do?
We are very sorry to hear that your order did not arrive in perfect condition. Please send us an email with your name, order number and a photo of the damaged item for further assistance. Write to us at etherealsshine@gmail.com .
Can I track my orders?
We will send you the tracking information for your order by email or SMS as soon as the tracking numbers are available.
You can also click "Track My Order" on our website and enter the tracking number to check the status.
If you have any questions, please feel free to contact us at etherealsshine@gmail.com .